To support scenarios where it is beneficial to limit the sales of fixed-date tickets, your Customer Success Manager can set a limit on the number available when creating these tickets. For example, if there are capacity limitations on a particular service, such as a school route, you can choose to set the number of tickets available to match the number of seats available.
When the set number of tickets has been sold, the ticket will be automatically removed from sale to prevent further purchases. Tickets that are refunded will be returned to the "ticket pool" and shown once again as available for purchase.
You can request a change to the total number of tickets for sale by contacting your CSM. If the ticket has reached the total number of tickets available for sale and has been automatically removed from sale, your CSM can edit the ticket for you, increase the number of available tickets and then move the ticket back to available for sale.
Once set up, your CSM will be able to monitor the remaining number of tickets available, should you require this information.
If you have any further questions about how to set up and monitor limitations on the number of sales available for Fixed Date Tickets, please contact your Customer Success Manager or our Help Desk.