Our passengers can now buy tickets for all our services using a new app called myTrip.
myTrip will help our passengers travel with confidence. They can now pay for their tickets in advance, track buses in real-time and see useful information such as how full a bus is.
In order to help our passengers with queries, here are some frequently asked questions.
How do I buy a ticket using myTrip?
- Download 'myTrip by Passenger' from the app store
- Select your ticket
- Go to checkout
- Choose whether to 'buy a ticket for me' or 'gift a ticket for someone else'
- Pay using Apple Pay, Google Pay or a payment card of your choice
How quickly do I need to use the ticket once it has been purchased?
After a ticket has been purchased, the ticket does not need to be activated immediately. The passenger can activate it when they are ready to travel, as long as they have an internet connection.
Passengers have up to one year after purchase to activate a ticket. After a year, it will be automatically removed from their account.
How do I use the QR code reader?
Simply place your activated ticket under the QR reader to scan and the ticket machine (ETM) will determine whether or not the ticket is valid.
What if there's no QR reader (or if there is one and it stops working)?
The boarding code changes daily and is animated to protect against fraud.
The following conditions must apply for the ticket to be valid for use.
- boarding code (or "number/word of the day") is correct
- animation is running across the boarding code
- coverage (zone) at the top of the ticket covers the correct area
- time on the ticket is correct (to within a few minutes) and changing every second
If you are in doubt about a ticket being genuine, then you should ask the customer to go back to the ticket list and select the ticket again before scanning. There should be no need for a driver to handle a customer's personal device.
Where a QR reader is available on the ticket machine, scanning in this way is usually very reliable. However, if the QR reader fails, a ticket can still be validated using the board code that is on the ticket.
Can I use a mobile ticket without an internet connection?
Internet connection is required initially to purchase and activate a ticket.
Once the ticket is activated, the customer can continue using their ticket for 3 days without having an internet connection. After 3 days, the ticket must be checked against our servers for security, and as such the customer needs to reconnect again.
The app displays the last connection time at the bottom of the ticket list in the app once the ticket is purchased. This helps the passenger to see that they will need to reconnect.
Where can I send feedback about the myTrip app?
Passengers should be encouraged to provide feedback via the app under 'Give Feedback'.