You will have been provided with a shared document to keep track of all tickets currently available for your services in myTrip. The document will be named "[EXT] Your business name myTrip Tickets". 

This document allows you access to information on all your current myTrip tickets as and when you need it. 

How to update and edit the document

  • Open the shared document
  • Highlight the row you are editing or adding information to. We recommend using a "Traffic Light system".
    - Green: Used to indicate new tickets that need to be added to myTrip
    - Yellow: Used to indicate pre-existing tickets that require amendment (Price, description, etc)
    - Red: Used to indicate tickets that require removal.
    (Please note that fixed-date tickets can't have their dates amended, so newer itirations of the same ticket but with different dates would be classed as new tickets.)
  • Make the necessary edits or new additions 
  • Email us at mytriphelp@passengerteam.com to notify us of these required changes.
  • Please allow 2-5 working days for us to process your request

Document breakdown

  • Fixed Date/Flexible: The ticket type. The dropdown options are Fixed Date or Flexible.
  • Display Name: This is the name of the ticket as it will appear to customers on myTrip.
  • Additional Information/Description: This is for any further information about the ticket that is not already clarified in the coverage zone and ticket name.
  • Passenger Class: This is to denote the number and type of passengers included on this ticket, e.g "1x Adult, 1 x Under 16, 2x Adult 3x Under 16" etc.
  • Fixed Date Range - Start date & Fixed Date Range - End date: If this column is being populated for this ticket, the Entitlement column will not need to be.
  • Entitlement: The travel entitlement applicable to this ticket, i.e. 15 minutes (for single tickets), 1 Day 7 Days etc. If this column is being populated for this ticket, the Fixed Date Range - Start date & Fixed Date Range - End date columns will not need to be.
  • Quantity of Tickets: How many tickets are to be included in this purchase. For individual tickets, "1", and for Carnets, however many are included in the overall bundle.
  • Coverage/Zone Name: The coverage zone applicable to this ticket
  • Mobile Activation Schedule: This denotes any restrictions on when this ticket can be activated. The drop-down options are:

- Full entitlement, 

- off peak after 09:00 M-F

- off peak after 09:30 M-F

- off peak 18:00 - midnight

  • Mobile Activation Expiry (Column K): There are two options here, “Ticket must be activated within a period after purchase” OR “Ticket must be activated before a specific date”. This selection will indicate which of the next two adjacent columns will need to be used.
  • Mobile Activation Expiry (Column L): This column will be used for the “Ticket must be activated within a period after purchase” option. From here, you can input when the ticket needs to be activated and used by after purchase, before it expires automatically. The default for this setting is 12 Months.
  • Mobile Activation Expiry (Column M): This column will be used for the “Ticket must be activated before a specific date” option. Here you can input a specific date that the ticket must be activated and used by before expiring automatically.
  •  Mobile Expiry: The entitlement expiry applicable to this ticket. The dropdown options are:

 - Full entitlement (use for 24-hour tickets) 

 - End of service (03:00)

  • Price: The price at which this ticket will be sold on myTrip
  • Product Reference: The reference code for this ticket

Coverage Zones

In the app's Mobile Tickets menu, tickets are separated by Coverage Zones, which fall into three categories:

  1. Area
  2. Service
  3. Academic

Once the customer has selected their required Coverage Zone, they can select the exact ticket they require. We recommend naming the ticket in a way that clearly describes the entitlement and passenger class applicable to that tickets, e.g. 1-Day Under 19, 7-Day Adult, 30-Day Under 16, etc. Ticket names and descriptions in myTrip should allow customers the easiest route possible to purchasing the ticket they need for their travel requirements. For more information on naming tickets, please see our help article here: Guide to myTrip Ticket Types

If you have any further questions, please email us at mytriphelp@passengerteam.com.