myTrip Operator Knowledge Base
Welcome
Login
Home
Solutions
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
0330 460 9998
Knowledge base
myTrip Passenger Cloud
Customer Support
3
Customer Support in Passenger Cloud
How can customers manage their payment methods/cards in the app?
How can I locate a missing ticket?
SIRI-VM
1
Troubleshooting vehicle monitoring subscriptions (SIRI-VM)
Tickets
14
Guide to myTrip ticket types
Refunding a payment
What to do when the ETM QR system fails
How should tickets be verified by drivers/inspectors?
What should I do if the app says "Ticket unavailable" or shows the wrong countdown?
View all 14
Network
1
Updating vehicle information in myTrip
Staff Permission
1
What are the Passenger Cloud administrator account types?
Departure Boards
1
Introduction to managing Departure Boards
Timetable Preview
1
Previewing timetable data in Passenger Cloud
Reviewing Services Information
1
Reviewing Services Information
Marketing
Bitmaps
1
How to insert Bitmaps (Hanover & Mobitec)
Marketing Tips
3
How to increase your media presence
Using your Operator marketing pack materials effectively
Making the most of social media marketing
myTrip Websites
Website Content
2
Managing myTrip website content
Managing purchases through web guest checkout
Data
BODS
1
Using Passenger to host BODS data
TransXChange
1
TransXChange guide
myTrip General
FAQs
6
myTrip guide for drivers
What are the supported mobile operating systems for the myTrip app?
How does Login Lock/Account Banning work?
How do I reset a customer's password?
What should I do if a customer has lost their device?
View all 6