myTrip Operator Knowledge Base

Customer Support 3

• Customer Support in Passenger Cloud
• How can customers manage their payment methods/cards in the app?
• How can I locate a missing ticket?

SIRI-VM 1

• Troubleshooting vehicle monitoring subscriptions (SIRI-VM)

Tickets 15

• Guide to myTrip ticket types
• Refunding a payment
• What to do when the ETM QR system fails
• How should tickets be verified by drivers/inspectors?
• What should I do if the app says "Ticket unavailable" or shows the wrong countdown?

View all 15

Network 1

• Updating vehicle information in myTrip

Staff Permission 1

• What are the Passenger Cloud administrator account types?

Departure Boards 1

• Introduction to managing Departure Boards

Timetable Preview 1

• Previewing timetable data in Passenger Cloud

Reviewing Services Information 1

• Reviewing Services Information

Bitmaps 1

• How to insert Bitmaps (Hanover & Mobitec)

Marketing Tips 3

• How to increase your media presence
• Using your Operator marketing pack materials effectively
• Making the most of social media marketing

Website Content 2

• Managing myTrip website content
• Managing purchases through web guest checkout

BODS 1

• Using Passenger to host BODS data

TransXChange 1

• TransXChange guide

FAQs 6

• myTrip guide for drivers
• What are the supported mobile operating systems for the myTrip app?
• How does Login Lock/Account Banning work?
• How do I reset a customer's password?
• What should I do if a customer has lost their device?

View all 6