Tickets
Passenger Cloud enables a range of different ticket types to be sold in myTrip. The main passenger classes listed below can be used with all types of tick...
Mon, 4 Sep, 2023 at 3:40 PM
When payment for a ticket is refunded from Passenger Cloud, the ticket is disabled, unless it is a Gifted Ticket. This means it can no longer be used by the...
Mon, 4 Sep, 2023 at 3:44 PM
Boarding codes (also known as "words of the day") are 5 character words that change daily and can be used by drivers to validate the tickets manua...
Mon, 4 Sep, 2023 at 3:46 PM
Validating a QR code Customers should scan their tickets under the QR reader, and the ETM (Electronic Ticket Machine) will determine whether the ticket is ...
Mon, 4 Sep, 2023 at 3:58 PM
If a customer has a valid ticket but it is showing as unavailable in their app with a clock then there is likely to be an issue with the device. Check the c...
Mon, 4 Sep, 2023 at 4:00 PM
Passenger's technology is built to automatically adjust around daylight savings time changes. Here are the details about how Passenger adjusts to the cl...
Mon, 4 Sep, 2023 at 4:04 PM
Fixed date tickets allow you to offer competitive or promotional pricing for tickets that will expire automatically at a specific time regardless of how muc...
Mon, 4 Sep, 2023 at 4:05 PM
After a ticket has been purchased, the ticket does not need to be activated immediately. The user can activate it when they are ready to travel, as long as...
Mon, 4 Sep, 2023 at 4:05 PM
As well as selling individual mobile tickets, you can also sell these in multiples. These are often referred to as 'multi-trip' tickets, 'carnet...
Mon, 4 Sep, 2023 at 4:07 PM
Security and PCI Compliance Stripe is a payment processor that takes security seriously. At the core, it's a very stable and secure platform and intrin...
Mon, 4 Sep, 2023 at 4:08 PM